Policies and TOS

Our Responsibilities

To offer quality education with experienced and friendly staff.
To ensure students have the same time, day and teacher each week.
To allow our students to learn with/on quality, working instruments.
To provide a video or Zoom/virtual lesson in the event of any absence at any time.*
To maintain a clean, comfortable and stress-free learning environment.
To provide digital materials for the lessons (Not books)
To provide at least 1 recital per year (all family/friends welcome! Covid permitting!).
To match the best teacher to the student based on experience, character, and goals.
To provide current information and opportunities outside of Footprints Music such as RCM or other musical pedagogy material and info, performance and/or competition opportunities.
To tailor individual lesson plans and goals specific to the student’s objectives.
To provide timely makeup lessons at the mutual convenience of our students and instructor.

Our Students’ and Parents’ Responsibilities

All cancellations and rescheduling of lessons must be done through info@footprintsmusic.ca, not directly with instructors. Extended absences or lateness may result in loss of time and/or instructor and are subject to cancellation fees.
To give 30 days' notice to stop a service, withdraw a student from lessons (or change classes) when paying month to month and accept that no refunds will be issued in the event of term payments.
To acknowledge that lesson times/days cannot be held for longer than 2 weeks of absence.
To accept that a substitute instructor with the same or similar qualifications may be necessary occasionally.
To acknowledge that lessons are always transferrable to siblings and friends. Refunds are not possible unless there is a billing error.
To notify us if we cannot use photos and/or videos for promotional material or our website.
To add a credit card for payments. Those payments are due on the first of the month. (And agreement to keep a credit card on file for the duration of lessons)
Payments past 10 days of the payment date (the first of the month) will result in a $35 late payment charge

*Teacher absence may result in a substitute or make-up lesson before the end of June of any given year.

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Private Lessons - Missed lessons will result in a customized video lesson.

Group and semi-private classes do not have makeup lessons unless the teacher cancels.

Lessons may be switched to Zoom due to any illness. A minimum of 2 hours' notice might be needed.

Makeup lessons may be granted if the timing is possible. If it is not possible, a customized video lesson will be issued.

If a teacher misses a lesson, we will give the student a make-up lesson at the earliest convenience.

Make-up lessons must be completed during the current school year (September-May).

Makeup lessons may not be available during June and cannot be carried over to the next school year.

Make Up Lesson Policy

Privacy Policy

Effective Date: May 15, 2024

This Privacy Policy explains how Footprints Music collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at www.footprintsmusic.ca

COLLECTION OF PERSONAL INFORMATION

Information collected directly from you: We may collect personal information directly from you, for example through a web form, during registration, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information collected from our partners: We may collect personal information about you from our third party partners and combine it with other information that we collect. Personal information we collect from our partners may include, for example, your demographic information, shopping history, and geographic location.

USE OF PERSONAL INFORMATION

We may use information collected about you for any lawful purpose, including the following:

To provide you with our products and services, customer service and support, and other relevant information;
To market our products and services to you, including by email and text message subject to your consent;
To provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts;
To send you abandoned cart reminders if you added items to your shopping cart but did not complete check out;

To comply with the law and to maintain the security of our website; or
With your consent, or as otherwise disclosed at the time information is collected.

DISCLOSURE OF PERSONAL INFORMATION

We may share the information we collect with other parties, including the following:

With third-party service providers to assist us with providing and marketing our products and services, such as payment processors, data hosting services, analytics services, online store support, advertising partners, and email service providers.

With Constant Contact, to send email marketing and text message communications. For more information about how we may use your information with Constant Contact and the information that may be collected through our email campaigns, see Constant Contact’s Customer Data Notice available at https://www.constantcontact.com/legal/customer-contact data-notice.
With any affiliates or joint venture partners that we may have in the future. ● As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding.
If necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or the rights of third parties, or to protect the safety or security of any person or entity. ● With your consent or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation.

Our website may offer interactive features, such as the ability to leave reviews, that you can use to communicate with other website visitors or to submit and post your own content. If you disclose information in one of these forums, this information can be viewed, collected, and used by others.

DIGITAL ADVERTISING & ANALYTICS

We may authorize our advertising partners to use cookies and similar technologies on our website to automatically collect certain information from your device, and we may share information about you, your purchases, and your interactions with our website with our advertising partners. These partners

may also collect information from other websites or apps over time, including information about

relationships among different browsers and devices. Such information can be used by us or our advertising partners to serve more relevant targeted ads. For more information about this type of advertising and how to opt out of targeted advertising from our advertising partners, go to www.aboutads.info.

We may also work with third parties that collect data about your use of our website and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the website and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.]

Your web browser may allow you to block or disable cookies; however, parts of our website may not function properly if you do so.

EMAIL AND TEXT MESSAGE COMMUNICATIONS

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at www.footprintsmusic.ca/policy

When you have an account with us, you may review, change, or update your contact information by logging into your account.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Please review it frequently.

CONTACT INFORMATION

If you have any questions about this policy or our privacy practices, please contact us at info@footprintsmusic.ca or call us at 647-961-6683