Policies and TOS

To offer quality education with experienced and friendly staff.
To ensure students have the same time, day and teacher each week.
To allow our students to learn with/on quality, working instruments.
To provide a video or Zoom/virtual lesson in the event of any absence at any time.*
To maintain a clean, comfortable and stress-free learning environment.
To provide digital materials for the lessons (Not books)
To provide at least 1 recital per year (all family/friends welcome! Covid permitting!).
To match the best teacher to the student based on experience, character, and goals.
To provide current information and opportunities outside of Footprints Music such as RCM or other musical pedagogy material and info, performance and/or competition opportunities.
To tailor individual lesson plans and goals specific to the student’s objectives.
To provide timely makeup lessons at the mutual convenience of our students and instructor.

All cancellations and rescheduling of lessons must be done through info@footprintsmusic.ca, not directly with instructors. Extended absences or lateness may result in loss of time and/or instructor and are subject to cancellation fees.
To give 30 days' notice to stop a service, withdraw a student from lessons (or changing classes) when paying month to month and accept that no refunds will be issued in the event of term payments.
To accept that a substitute instructor with the same or similar qualifications may be necessary from time to time.
To acknowledge that lessons are always transferrable to siblings and friends. Refunds are not possible unless there is a billing error.
To notify us if we cannot use photos and/or videos for promotional material or our website.
To for payments to be made via credit card on the first of the month. (And agreement to keep a credit card on file for the duration of lessons)
Payments past 10 days of payment date (the first of the month) will result in a $35 late payment charge

*Teacher absence may result in a substitute or make-up lesson before the end of June of any given year.

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Private Lessons - Missed lessons will result in a customized video lesson.

Group and semi-private classes do not have makeup lessons unless the teacher cancels.

Lessons may be switched to Zoom due to any illness. A minimum of 2 hours' notice might be needed.

Makeup lessons may be granted if the timing is possible. If it is not possible, a customized video lesson will be issued.

If a teacher misses a lesson, we will give the student a make-up lesson at the earliest convenience.

Make-up lessons must be completed during the current school year (September-May).

Makeup lessons may not be available during June and cannot be carried over to the next school year.

Make Up Lesson Policy